We answer frequently asked questions from our customers about our services.

Can I try Firmame before purchasing a plan?

Yes, of course. We offer a 30-day free trial so you can send any document for signature. Once your trial period ends, you can upgrade to the plan of your choice. Just keep in mind that documents signed during the trial period do not include proof of NOM 151.

You can purchase as many documents as you need. Once a document is submitted, it will be deducted from your account regardless of whether it is signed or completed. You can correct a document while traveling before it is completed, without it being deducted from your plan limit.

No, the recipients of your documents do not need an account to sign with Signmage. Your document will be sent via email or SMS, and recipients can review the document and sign without having an account.

You can close or downgrade your account at any time from the manager.

Our platform stamps the signatures of all signers within the same PDF document. Clicking on each signature allows you to verify the identity and proof of NOM 151 issued by Cecoban PSC, complying with all the requirements established in Title Two of the Commercial Code on Electronic Commerce.

No, it’s not necessary. The retention certificates we use for documents are issued by CECOBAN PSC, authorized by the Ministry of Economy to issue NOM 151 certificates.

It is a data message, signed by an entity authorized by the Ministry of Economy, that allows a document to be linked to a date and time.

Neither your private keys nor your passwords ever leave your device. This is required to comply with Article 97 of the Commercial Code.

As in the world of paper, if a party breaches its obligations, a complaint must be filed with a narrative of all the facts supported by public or private documents relating to it.

For the defendant to repudiate their signature on the contract, they will have to assess their assertion in the response to each fact in the complaint. Until then, you need to explain how the signatures are collected and how you can verify the identity of the signatories on the electronic document.

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